Feedback & complaints

Tell us what happened

Share feedback or report a product, label, carton or delivery concern. Include the batch details and keep the bottle where possible.

Before you write

Help us identify the order quickly

Retain the bottle, cap, label and carton where practical.

Share every readable batch, manufacturing and best-before detail.

Capture the full bottle plus a clear close-up of the issue.

Add buyer name, delivery place, date and a reachable contact number.

Submit the details

Describe the bottle, cap, water or seal concern without disposing of the sample.

Show the incorrect, damaged or missing print and the surrounding package.

Share the promised and actual timing, location and condition received.